Privacy Policy – King Billy Casino Canada

Last updated: 7 December 2025

This Privacy Policy explains how King Billy Casino (“King Billy Casino Canada”, “we”, “us”, “our”) collects, uses, discloses, and protects personal information when Canadian players access our
online casino platform, real money casino games, bonuses, promotions, and related betting and gambling services (collectively, the “Services”).

By creating an account, using the King Billy Casino website or mobile site, or otherwise engaging with our Services, you consent to the practices described in this Privacy Policy.
If you do not agree with this Policy, you should not use our online casino Services.

1. About King Billy Casino and Who We Are

King Billy Casino is an online casino brand offering slots, table games, live casino, and other real money casino entertainment to eligible players in Canada and other jurisdictions.
The website www.kingbillycasino.com is owned and operated by:

Operator: Dama N.V., a company incorporated under the laws of Curaçao
Company registration number: 152125
Registered address: Scharlooweg 39, Willemstad, Curaçao
Gaming licence: Curaçao Gaming Control Board, licence no. OGL/2023/174/0082

References in this Policy to “King Billy Casino Canada” reflect that the website is available to Canadian-resident players, but the operator is regulated in Curaçao and not by Canadian provincial regulators such as iGaming Ontario.

2. Scope of this Privacy Policy

This Privacy Policy applies to personal information collected when you:

visit or use our website or mobile site;
register a King Billy Casino account or log in to an existing account;
deposit, wager, or withdraw real money on casino games;
participate in promotions, tournaments, VIP programs, or loyalty schemes;
use responsible gambling tools or self-exclusion features;
contact our customer support via live chat, email, or other channels; or
interact with our marketing communications, affiliate links, tracking technologies, or cookies related to online casino and betting content.

This Policy does not apply to third-party websites or apps (for example, payment providers, KYC vendors, affiliates, comparison sites, or Ontario-regulated iGaming platforms) that you may visit through links from our Services. Those third parties have their own privacy policies and practices.

3. Legal Basis and Key Privacy Principles

We process personal information in line with the following principles:

Accountability and transparency – we clearly explain what we collect, why, and how long we keep it, and we designate internal responsibility for privacy compliance.
Limited and lawful collection – we collect only what is reasonably necessary to operate an online casino, provide betting and gambling services, comply with legal obligations (such as KYC/AML), and support responsible gambling.
Identified purposes – we state the purposes for which we collect your data and will not use personal information for new, unrelated purposes without your consent or another lawful basis.
Data accuracy – we make reasonable efforts to keep your information accurate, complete, and up to date where it is used to make decisions about your account or gaming activity.
Security safeguards – we use technical and organizational measures appropriate to the sensitivity of the gambling and financial data we handle.
Player rights and choice – where required by law, we provide access, correction, deletion (subject to retention duties), consent withdrawal, and marketing opt-out mechanisms.

4. Information We Collect

When you use King Billy Casino Canada, we may collect the following categories of personal information.

4.1 Information you provide directly

Registration and account details – name, username, password, date of birth, email address, country of residence, preferred currency, and language.
Identity and KYC information – copies of government-issued ID, proof of address, payment account verification data, and information required to satisfy age verification, anti-money laundering (AML), and counter-terrorist financing (CTF) obligations.
Contact details – mailing address, phone number, and any additional contact preferences you choose to provide.
Payment information – limited payment data such as cardholder name, masked card number, selected payment method (e-wallet, bank transfer, crypto gateway), transaction history, and withdrawal instructions. Sensitive payment data is typically processed by secure third-party payment processors and not stored in full by us.
Gaming and betting activity – game selections (slots, live casino, table games), stakes, wins and losses, bonus usage, tournaments participation, and VIP status.
Responsible gambling data – deposit limits, loss limits, session reminders, self-exclusion status, and any information you provide in connection with responsible gaming support.
Communications – messages you send via live chat, email, support forms, or social channels, including complaints, feedback, and AML or KYC clarifications.

4.2 Information collected automatically

Technical data – IP address, device identifiers, browser type and version, operating system, device language, time zone, and basic connection metadata.
Usage and analytics data – pages visited, links clicked, time spent on pages, crash logs, interaction with specific casino games (for example, which slots and live casino tables you prefer), marketing campaign performance, and referral data.
Cookie and tracking technologies – identifiers placed on your device to remember preferences, secure your session, personalize online casino content, and measure the performance of our bonuses and affiliate campaigns.

4.3 Information from third parties

KYC and AML providers – identity verification services, fraud-prevention databases, sanctions and politically exposed person (PEP) screening providers, and credit or open-source data where permitted by law.
Payment partners – information from banks, card schemes, e-wallets, crypto processors, or payment gateways confirming successful deposits, chargebacks, or suspicious transactions.
Marketing and affiliate partners – information linking your account to a particular affiliate link, campaign, or bonus code, in order to correctly attribute traffic and commissions.
Regulators or law enforcement – information received in response to lawful requests, investigations, or regulatory reporting obligations in the gambling sector.

5. How We Use Your Information

We use personal information for purposes necessary to operate a secure, compliant online casino and to provide you with a high-quality King Billy Casino Canada experience, including:

Account creation and management – to set up and administer your King Billy Casino account, allow login, maintain your profile, and provide customer support.
Provision of casino games and betting services – to enable you to place real money wagers on online slots, table games, live casino, and other gambling products, settle bets, credit winnings, and manage bonus usage.
Payments and withdrawals – to process deposits and withdrawals, prevent chargebacks, and comply with financial reporting requirements.
Legal and regulatory compliance – to meet KYC, AML, CTF, fraud-prevention, responsible gambling, tax, and licensing obligations imposed by the Curaçao regulator and other applicable authorities.
Responsible gambling – to monitor play, apply deposit or loss limits, manage self-exclusion, and contact you where responsible gambling rules require intervention.
Security and integrity – to protect your account, detect and investigate suspicious activity, prevent abuse of bonuses, and safeguard the fairness of our casino games.
Analytics and service improvement – to understand how players use our Canadian online casino offering, optimize game lobbies, improve promotions, and develop new features and payment methods.
Marketing and personalisation – where permitted, to send you offers, free spins campaigns, VIP invitations, and news relating to King Billy Casino Canada, online slots, and live dealer games, as well as to tailor content to your interests.
Dispute resolution – to investigate complaints, handle chargebacks or bonus disputes, and enforce our Terms and Conditions.

6. Cookies, Tracking and Analytics

We use cookies and similar technologies to:

keep you logged in to your account securely;
remember your language, currency, and casino game preferences;
measure site performance, crash rates, and game popularity;
analyse the effectiveness of online casino bonuses, promotions, and affiliate campaigns; and
deliver or limit certain marketing and retargeting messages.

You can manage cookie preferences through your browser settings and, where available, through our cookie banner or settings centre. Disabling some cookies may impact your ability to log in, place bets, or use certain functionalities of the King Billy Casino website.

We do not sell your personal information for money. However, we may share limited data with carefully selected third parties for the purposes outlined in this Policy, including:

Group companies and service providers – technical hosting, security, KYC/AML checks, payment processing, game providers, CRM and support tools, and analytics services necessary to operate an online casino platform.
Game studios and platform providers – where necessary to operate RNG and live casino games, resolve technical issues, or enforce game integrity.
Marketing and affiliate partners – to attribute player registrations and bonus usage to the correct affiliate or campaign, and to measure the performance of our casino and betting offers.
Regulators and authorities – Curaçao Gaming Control Board, financial intelligence units, or other regulators and law enforcement agencies where required to comply with licensing conditions, AML/CTF rules, or lawful requests.
Professional advisers – lawyers, auditors, compliance consultants, and other advisers under appropriate confidentiality obligations.
Business transfers – in the context of a sale, merger, or restructuring of the King Billy Casino business, where permitted by law and subject to appropriate safeguards.

When we use third-party providers, we require them by contract to process personal information only on our instructions, to protect it appropriately, and not to use it for their own independent purposes inconsistent with this Privacy Policy.

8. International Transfers of Data

Because King Billy Casino is operated from Curaçao and uses international payment processors, game providers, and cloud services, your personal information may be transferred to and processed in countries outside of Canada, including the European Economic Area (EEA), the United States, and other jurisdictions.

Where required, we implement safeguards such as contractual clauses, due diligence on service providers, and technical protections to help ensure that your data receives an equivalent level of protection to that required under Canadian privacy laws and, where relevant, international standards.

9. Data Retention

We retain personal information only for as long as necessary to:

maintain your King Billy Casino account and provide the Services;
fulfil the purposes described in this Policy;
meet legal, tax, AML/CTF, and regulatory retention requirements; and
resolve disputes and enforce our Terms and Conditions.

When data is no longer required, we will either securely delete or anonymize it so it can no longer be associated with an identifiable player.

10. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights in relation to your personal information:

Access – to request confirmation of whether we hold personal information about you and to obtain a copy, subject to lawful restrictions.
Correction – to request correction or update of inaccurate or incomplete information, particularly identification and contact data used for KYC and payments.
Deletion – to request deletion of your personal information where it is no longer needed, subject to gambling, AML/CTF, and tax retention requirements that may require us to retain certain records.
Restriction – to request we limit processing in certain situations (for example, while verifying contested accuracy).
Consent withdrawal – where processing is based on your consent (for example, certain marketing communications), you may withdraw that consent at any time.
Marketing opt-out – you can unsubscribe from email marketing by using the “unsubscribe” link in each message or by adjusting your account preferences.

We may need to verify your identity before responding to a request. Some rights may be limited where we are required by gambling, AML, or other laws to retain or process certain information.

11. Security of Your Information

We recognize that online casino and betting data can be sensitive and we take reasonable steps to protect your information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. These measures include:

encryption and secure transmission protocols (for example, TLS) for data in transit;
segregated systems for handling gaming, payments, and support data;
access controls and authentication for staff and systems;
regular monitoring, logging, and security assessments relevant to gaming platforms; and
training staff on privacy and responsible handling of player information.

No system is completely secure. However, we continuously evaluate our security posture in the context of online gambling risks and industry best practices.

12. Responsible Gambling and Privacy

Responsible gambling is a core part of how regulated online gaming markets operate, including in Canada. Gambling behaviour can reveal sensitive information about a player’s finances and well-being, so we treat responsible gambling data with particular care.

We use your responsible gambling settings and play patterns to:

enforce limits you set (for example, deposit, loss, or session limits);
apply time-outs or self-exclusion across our Services where requested;
identify possible problem gambling patterns, where required by our policies or licensing expectations;
avoid sending direct marketing to self-excluded players or those with certain restrictions in place.

Additional information on our responsible gambling tools can be found in the Responsible Gaming section of the site.

13. Third-Party Sites and White-Label Platforms

Our website may contain links to other online casinos, sportsbooks, comparison sites, or third-party content. This Privacy Policy does not govern the privacy practices of those third parties. We recommend that you review the privacy policies of any external site before providing personal information or engaging in real money gambling there.

14. Children and Underage Players

King Billy Casino is intended only for adults who are legally permitted to participate in online gambling in their jurisdiction. In most Canadian provinces, this means being at least 19 years old for casino gaming, though some provinces have different age thresholds for lottery or sports betting.

We do not knowingly collect personal information from individuals under the legal gambling age. If we become aware that we have collected data from an underage person, we will take steps to close the account, void bets as appropriate, and securely delete or restrict the use of the data except where retention is legally required.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in laws, regulatory guidance, online casino technology, or our business practices. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, provide additional notice (for example, via in-account message or email).

Your continued use of King Billy Casino after any changes become effective will constitute your acceptance of the revised Privacy Policy.

16. How to Contact Us

If you have questions about this Privacy Policy, our handling of your personal information, or your privacy rights, you can contact us using:

Customer Support: via live chat on the King Billy Casino website or through the “Support” section;
Email: the address specified in the Support or Contact section of the website;
Postal address: Dama N.V., Scharlooweg 39, Willemstad, Curaçao (attention: Data Protection Officer).

If you are not satisfied with our response, you may have the right to contact the relevant privacy regulator in your jurisdiction regarding our handling of your personal information.

This Privacy Policy is provided for informational and SEO purposes for King Billy Casino Canada–related content and does not replace independent legal advice. We recommend that any final, legally binding privacy notice be reviewed by qualified legal counsel familiar with Canadian and international online gambling regulations.